• Why am I not getting a courtesy car?

    You will not be eligible for a courtesy car if:

    • Your vehicle is a total loss
    • Your vehicle is stolen and unrecovered
    • You choose your own garage rather than using one of our approved repairers
    • You're making a windscreen claim
    • The vehicle you're having repaired is a van


    ​​​​​​​This information is for Tesco Bank Car Insurance policyholders. Tesco Bank Box Insurance policyholders please select the Box Insurance FAQ category or search at the top of this page.
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