Why is my excess being deducted from the money I'm getting for my vehicle?

Your excess is the part of the claim that you have to pay, you agreed to this amount when you took your policy out with us. If your vehicle is written off, we deduct your excess from the money we pay you for the agreed value of your vehicle. Sometimes there's more than one excess on a policy, in which case we add them together.

If the incident wasn't your fault, you'll be able to claim this back from the other driver's insurer. If you haven't already done so, get in touch and we'll appoint Tesco Legal Guard if you have this cover on your policy.

This information is for Tesco Bank Car Insurance policyholders. Tesco Bank Box Insurance policyholders please select the Box Insurance FAQ category or search at the top of this page.
Was this article useful?