If they are not offering a refund, or you have been referred to your card issuer to make a claim, we may be able to reimburse you.
Complete this online dispute form
When completing the form, please make sure you have the following information available:
- Your credit card number or your sort code and account number
- The date and merchant name on the transaction you want to dispute (you can find this on Online Banking, the Mobile App or your paper statement)
- Your destination and flight or accommodation dates
We'll process your request and contact you when complete, or if we need further information. Due to extraordinary demand in our contact centres, it may take longer than usual to process your request.