Contact us

Please find our opening hours and contact details below.
Banking customer service



Loans
0345 600 6016*
Mon-Fri 8am – 8pm

Sat & Sun 9am – 3pm



Savings
0345 678 5678*
Mon-Fri 8am – 8pm

Sat & Sun 9am – 3pm



Current Accounts
0345 835 3353*
Mon-Fri 8am – 9pm
Sat & Sun 8am – 6pm


Credit Cards
0345 300 4278*
Mon-Fri 8am – 9pm
Sat & Sun 8am – 6pm


Online Banking & Mobile App Help
0345 300 3511*
Mon-Fri 8am – 9pm
Sat & Sun 8am – 6pm


Need help with a new application?
0345 300 4278*
Mon-Fri 8am – 6pm
Sat & Sun 9am – 5pm


In financial difficulty?
0345 671 0677*
Mon-Thur 8am - 9pm
Fri 8am - 8pm
Sat 8am – 5pm
Sun closed



Lost or stolen card or suspected fraud?
0345 300 4278*
Available 24/7




Insurance customer services



Car Insurance
0345 673 0000*
Mon-Fri 8am – 8pm

Sat & Sun 9am – 2pm



Home Insurance
0345 674 6666*
Mon-Fri 8am – 8pm

Sat & Sun 9am – 2pm



Pet Insurance
0345 078 3895*
Mon-Fri 9am – 5pm

Sat and Sun closed





Calls may be recorded. *This number may be included as part of any inclusive call minutes provided by your phone operator.