COVID-19

Contact us
Please find our opening hours and contact details below.
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​​​​​​​Calls may be recorded....
How we can help with your overdraft during COVID-19
We know that a lot of customers are experiencing financial difficulties at the moment because of COVID-19.
So as part...
I have a credit balance on my credit card, how do I get it back?
If you have a credit balance following a refund and would like these funds returned to you, you can arrange this yourself...
I have an insurance payment due soon I may not be able to afford, what should I do?
Whether you pay on a monthly or an annual basis, if you’re in financial difficulty and worried about falling behind on...
MOT Extension Announcement
The spread of COVID-19 is unprecedented, and we know this is a really worrying time for our customers. The insurance industry...
If your travel plans are cancelled or affected
My flight or holiday has been cancelled due to COVID-19, what can I do?

If the merchant is offering a refund,...
How do I accept an upcoming insurance renewal?
When you log into Your Insurance Account, it may say your policy is due to renew automatically. If that happens, you don’t...
How do I stop an upcoming insurance renewal?
Your renewal invite email details how to do this, which will be in your inbox. Alternatively, you can contact us directly....
I missed my renewal and my policy has been cancelled, can it be re-instated?
If you find you have missed your renewal date due to issues relating from COVID-19, then please contact us by email at tesco.petinsurance@uk.rsagroup.com...
My insurance renewal is due but I am unhappy with the price – what can I do?
We’re more than happy to discuss any renewal queries with you. However, we’re seeing a huge increase in calls due to...