I’ve not received a refund from a company I purchased goods and services from

If you’ve not received a refund that you’re due from a retailer then we may be able to reimburse you with a chargeback. Please note, we must allow up to 15 days for the retailer to issue a refund.

If you request this chargeback, we'll ask you to send us as much of the following as possible:

  • Proof of the return (e.g. post office/courier receipt)
  • Proof of cancellation (e.g. email to the retailer)
  • Copy of the retailer’s return/cancellation policy
  • Confirmation of a refund from the retailer
  • Correspondence between you and the retailer

Please visit our chargeback pages to make a claim online.
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