• I’ve not received a refund from a company I purchased goods and services from

    If you’ve not received a refund that you’re due from a retailer then we may be able to reimburse you with a chargeback. Please note, we must allow up to 15 days for the retailer to issue a refund.

    If you request this chargeback, we'll ask you to send us as much of the following as possible:

    • Proof of the return (e.g. post office/courier receipt)
    • Proof of cancellation (e.g. email to the retailer)
    • Copy of the retailer’s return/cancellation policy
    • Confirmation of a refund from the retailer
    • Correspondence between you and the retailer

    Please visit our chargeback pages to make a claim online.
    Comments 2 Comments
    1. Valjgo -
      I have completed a chargeback form and sent evidence on 18 February but have heard nothing since. How can I proceed?
    1. ChristopherP -
      Hey @Valjgo, thanks for your message. If you send a private message to @Tesco-Bank, we'll check on this for you.
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