Please try and contact the retailer first to resolve the dispute. If something you bought was delivered damaged, you must report this to them immediately.
If you can’t resolve the dispute with the retailer, we may be able to reimburse you with a chargeback.
We’ll ask you to provide a description of the goods and details of the problem. In some cases, we’ll ask you to provide evidence from an independent expert confirming the problem. You’ll also need to try to return the goods to the merchant and we may ask you to send us proof of this.
Please visit our chargeback pages to make a claim online.
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