• I've been charged the wrong amount

    If you’ve been charged the wrong amount we may be able to reimburse you via Chargeback. So we can help you as quickly as possible, please make sure you have the following information available:

    • Your credit card number or your sort code and account number
    • The date and merchant name on the transaction you want to dispute (you can find this on Online Banking, the Mobile App or your paper statement)

    We will ask you to send us evidence of the amount you should have been charged, like an invoice, order confirmation or receipt. You can phone us on 0345 300 4278 (Credit Cards) or 0345 835 3353 (Current Accounts).

    Please note, you only have a maximum of 90 days from the purchase date to request a Chargeback for this type of dispute.
    Calls may be recorded. *This number may be included as part of any inclusive call minutes provided by your phone operator.
    Comments 2 Comments
    1. Holloway147's Avatar
      Holloway147 -
      purchased some Keto weight lose tablets and should of been around £38.00 but ive been charged £175.86 plus £4.83 foreign exchange fee on the transaction
      deal was through facebook and deal was buy 3 get 3 free

      wouldn't of ordered them for that high price

      tried calling them on number they supplied but dont connect as in america also got no paperwork from them, and only had a confirmation email of the order but not stating the full costs .
    1. ChristinaG's Avatar
      ChristinaG -
      Hi @Holloway147, sorry to hear this! Please contact our Credit Card team as soon as you can and they will take a look into this for you. They're available on 0345 300 4278 (Mon - Fri: 8am to 9pm, Sat - Sun: 8am - 6pm). Hope you get it all sorted.
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