To request a reimbursement, please download and complete the charged more than once form and email it to us at email@example.com.
We recommend using a laptop or PC to do this. If you are using your mobile, you will need to save the form to your files before completing the fields and emailing it.
When completing the form, please make sure you have the following information available:
- Your credit card number or your sort code and account number
- The date and merchant name on the transactions you want to dispute (you can find this on Online Banking, the Mobile App or your paper statement)
Please note, you only have a maximum of 90 days from the purchase date to request a Chargeback for this type of dispute.
We'll process your request and contact you when complete, or if we need further information. Due to extraordinary demand in our contact centres, it may take longer than usual to process your request.