If your dispute is about a holiday or trip, then please visit our travel pages.
If you weren’t given a specified delivery date, please allow enough time for the item to be delivered before getting in touch. If you ordered something on a Mastercard, please allow 30 days; if you have a VISA card, it’s 15 days.
If this time has passed, we may be able to reimburse you with a chargeback.
Please visit our chargeback pages to make a claim online.
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