• Disputed transactions and Chargebacks

    I've paid for a flight or holiday but the company have ceased trading
    If the Merchant is offering a refund, we would first ask you to allow them an opportunity to refund your credit card before getting in touch. If they are not offering a refund, or you have been referred to your card issuer to make a claim, we may be able to reimburse you. Please download and complete our didn’t receive goods form (https://www.tescobank.com/assets/sections/help/pdf/disputes-didnt-receive-goods-form.pdf" target="_blank) and email it to us at disputes@tescobank.com. (disputes@tescobank.com" target="_blank) We recommend using a laptop or PC to do this. If you are using your mobile, you will need to save the form to your files before completing the fields and emailing it. When completing the form, please make sure you have the following information available: Your credit card number or your sort code and account number The date and merchant name on the transaction you want to dispute (you can find this on Online Banking, the Mobile App or
    I've purchased goods or services but not received them, can I claim my money back?
    If your dispute is relating to travel then please visit our travel pages here (https://www.tescobank.com/help/travel/ t=_self" target="_blank). If you weren’t given a specified delivery date, please allow enough time for it to be delivered before getting in touch. If you ordered something on a Mastercard card, please allow 30 days; if you have a VISA card, it’s 15 days. If this date has passed, you can request a Chargeback, please download and complete the goods not received form (https://www.tescobank.com/customer-forms/chargeback/details" target="_blank) and email it to us at disputes@tescobank.com. (disputes@tescobank.com t=_blank" target="_blank) We recommend using a laptop or PC to do this. If you are using your mobile, you will need to save the form to your files before completing the fields and emailing it. When completing the form, please make sure you have the following information available: Your credit card number or your sort code and account number The date and merchant name on the
    I’ve noticed a duplicate transaction on my account
    If you’ve been charged twice for the same purchase in error, we may be able to reimburse you. To request a reimbursement, please download and complete the charged more than once (https://www.tescobank.com/assets/sections/help/pdf/disputes-charged-more-than-once-form.pdf" target="_blank) form and email it to us at disputes@tescobank.com. (disputes@tescobank.com t=_blank" target="_blank) We recommend using a laptop or PC to do this. If you are using your mobile, you will need to save the form to your files before completing the fields and emailing it. When completing the form, please make sure you have the following information available: Your credit card number or your sort code and account number The date and merchant name on the transactions you want to dispute (you can find this on Online Banking, the Mobile App or your paper statement) Please note, you only have a maximum of 90 days from the purchase date to request a Chargeback for this type of dispute. We'll process your request and
    I’ve not received a refund from a company I purchased goods and services from
    If you’ve not received a refund that you are due from a retailer then we may be able to reimburse you. We must allow up to 15 calendar days for the retailer to issue a refund. To request a refund, please download and complete the refunds not received form (https://www.tescobank.com/assets/sections/help/pdf/disputes-refund-not-received-form.pdf%20t=_self" target="_blank) and email it to us at disputes@tescobank.com. (disputes@tescobank.com t=_blank" target="_blank) We recommend using a laptop or PC to do this. If you are using your mobile, you will need to save the form to your files before completing the fields and emailing it. When completing the form, please make sure you have the following information available: Your credit card number or your sort code and account number The date and merchant name on the transaction you want to dispute (you can find this on Online Banking, the Mobile App or your paper statement) If you’ve returned goods for a refund, we will ask
    I think goods I’ve ordered are counterfeit, or I’ve received a letter from Border Force saying that my goods have been seized
    If you’ve ordered something and it appears to be fake, please download and complete our counterfeit goods form (https://www.preview.tescobank.com/assets/sections/help/pdf/disputes-counterfeit-goods-form.pdf%20t=_self" target="_blank) and email it to us at disputes@tescobank.com (disputes@tescobank.com t=_blank" target="_blank). We may be able to help resolve the issue. We recommend using a laptop or PC to do this. If you are using your mobile, you will need to save the form to your files before completing the fields and emailing it. Please make sure you have the following information available, before completing the form: Your credit card number or your sort code and account number The date and merchant name on the transaction you want to dispute (you can find this on Online Banking, the Mobile App or your paper statement) A description of the goods you’ve ordered We may ask you to contact the genuine brand to get confirmation that the retailer you purchased from isn’t an authorised seller of

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