• Name change – what do I need to do?


    If you need to change your name with us, you need to send us your request in writing. Your letter should include;
    • Your account or card number (if you have more than product with us, please ensure all are listed within your letter)
    • Confirmation that you want to change your name
    • Provide your new and old signature

    Depending on the reason you are changing your name, we need one of the following bits of documentation;
    • Your marriage certificate – we need to see the actual document issued by the registrar on the day of marriage or a certified copy that’s been issued by the registrar
    • Deed poll certificate – the original document or a certified copy
    • Decree Absolute – the original document (please note - if you are changing back to your maiden name, the decree absolute doesn't usually confirm what the maiden name is. In these cases you will also be asked to provide evidence of your maiden name such by sending either your birth certificate, or a certified copy of your new passport or driving licence)

    Once we receive your letter, we will scan your certificate and send it back. We will also send it back via the same method you sent it, so if you send it via recorded delivery, we’ll also return it that way. This can take up to 10 working days to be processed and returned to you.
    The address you need to send your letter to will vary dependent on the product you have with us;
    • Credit Card – Tesco Bank, PO Box 27028, Glasgow, G2 9FT
    • Loan – Tesco Bank, PO Box 27014, Glasgow, G2 9FE
    • Current Account – Tesco Bank, PO Box 17430, Edinburgh, EH12 1HZ
    • Savings – Tesco Bank, PO Box 27017, Glasgow, G2 9FH
    • Mortgage – Tesco Bank, PO Box 1214, Cheltenham, GL50 9WL

    Please note that for Car or Home Insurance policies, you do not need to send in documents to change your name. You can update your surname 24 hours a day via Your Insurance Account.
    Comments 11 Comments
    1. Naomi19 -
      Can anyone advise on the address to write to when changing a first name on a car insurance policy? It doesn't seem to be listed above. Thanks
    1. TrinhO -
      Hi @Naomi19 , thanks for getting in touch. The quickest way to change your name is by giving our Car Insurance team a call on 0345 246 2895 (Mon - Fri: 8am - 8pm, Sat - Sun: 9am - 2pm), where one of my colleagues would be happy to help.
    1. Naomi19 -
      That's great, thank you! :-)
    1. TrinhO -
      You are very welcome 😊
    1. WorthingBloke -
      How would I change the name on my daughter's child ISA account? She's 5 so obviously doesn't have a signature. And what address should I send this to?
    1. TrinhO -
      Hi @WorthingBloke , thanks for getting in touch. To update your daughter's name, simply follow the same process that we have linked above. The letter will need to be signed by the adult that holds the account in trust for your daughter. The address you require is also confirmed within the link. Let me know if you need anything else :)
    1. Faramarz -
      Hi @sarah_d I'm using a statutory declaration to change my name. Is that acceptable, instead of a deed poll certificate?
    1. RobbieT -
      Hi @Faramarz, thanks for getting in touch. I'm afraid we currently only accept the documentation listed in the article above for evidence of a name change. Sorry about that! - Robbie
    1. Faramarz -
      Quote Originally Posted by RobbieT View Post
      I'm afraid we currently only accept the documentation listed in the article above for evidence of a name change.
      Would you please check again. Some other banks that I have accounts with, accept passport or driving license with new name as evidence. Restricting me to "Deed poll" doesn't seem correct.
    1. ChristopherP -
      Robbie is correct, I'm afraid. Really sorry for any inconvenience @Faramarz
    1. Faramarz -
      @ChristopherP No worries. I have a few other cards that accept change of name with statutory declaration. I switch to them and will cancel my Tesco cards. Thanks for confirming anyway.
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