• How do I change my address on Your Insurance Account?

    This should only take a few minutes via Your Insurance Account. If completed online your premium may change but you won't have to pay the £25 administration fee.
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    ​​​​​​​CAR INSURANCE
    • Once you log in, select the policy you want to make the change on and then click 'View Policy'
    • Click 'make changes' from the menu, you will be taken to a new page to select which change you want to progress
    • Select 'Change your address'
    • Read the statements carefully and if accepted, click Confirm
    • Select the date you want your change to take effect from, click next
    • Complete all the details for your new address, click next and you will be presented with the information you have changed, please check all the information is correct before clicking 'Save and get quote'.

    ​​​​​​​Please note this will not process the change at this stage, you will be given the option to discard the change on the next screen should you not want to go ahead
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    • You will then be presented with the cost to make the change and the option of adding any optional extras to your policy
    • If you're happy and want to go ahead, click Go to checkout. If you do not want to go ahead, click Back to your account​​​​​​​

    HOME INSURANCE
    • Once you log in, select the policy you want to make the change on and then click on the view policy option
    • Click 'make changes' from the menu, you will be taken to a new page to select which change
    • Select 'Change your address'
    • Read the statements carefully and if accepted, click Confirm
    • Select the date you want your change to take effect from, click next
    • Complete all the details for your new address, If you want to change your correspondence address at the same time, you need to select yes to 'Would you also like to change your contact address to match your new address?'. Please ensure all contact information, including the correspondence address is updated
    • Click next and you will be presented with the information you have changed, please check all the information is correct before clicking 'Save and get quote'. Please note this will not process the change at this stage, you will be given the option to discard the change on the next screen should you not want to go ahead
    • You will then be presented with the cost to make the change and the option of adding any optional extras to your policy
    • If you're happy and want to go ahead, click Go to checkout. If you do not want to go ahead, click Back to your account

    Please note your correspondence address is the property you wish to have your documents posted to if your preferred delivery method is post, this may differ from the property you want to insure.
    Comments 3 Comments
    1. Lee123456789 -
      Hi. I need to change my address. I can’t do it online because I registered with an old email address I no longer use.
    1. KellyT -
      Hi @Lee123456789, sorry to hear about that. Can you please let me know what type of account or policy you have? - Kelly
    1. mac944 -
      I'm unable to update my address in my account, there's no option to 'make changes'. Any ideas?
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