• How do I change my address on Your Insurance Account?

    This should only take a few minutes via Your Insurance Account. If completed online your premium may change but you won't have to pay the £25 administration fee.

    CAR INSURANCE
    • Once you log in, select the policy you want to make the change on and then click 'Make changes'
    • Click 'Amend your details' from the drop down menu
    • Select the date you want your change to take effect from, read the statements carefully and if accepted, click 'Confirm'
    • Complete all the details for your new address, please check all the information is correct before clicking 'Continue'. Please note this will not process the change at this stage, you will be given the option to cancel on the next screen should you not want to go ahead
    • You will then be presented with the cost to make the change and the option of adding any optional extras to your policy
    • If you're happy and want to go ahead, click 'Go to checkout'. If you do not want to go ahead, click 'Back to your account'
    • Once you have processed your change, you will be asked whether you want to update your contact details. Please click 'yes' to ensure your correspondence address is also updated

    HOME INSURANCE
    • Once you log in, select the policy you want to make the change on and then click on the 'Make changes' option
    • Click 'Change address' from the drop down menu
    • Select the date you want your change to take effect from, read the statements carefully and if accepted, click 'Confirm'
    • Complete all the details for your new address, check all the information is correct and scroll down to bottom of page
    • If you want to change your correspondence address at the same time, you need to select yes to 'Do you also need to update your contact details?' Please ensure all contact information, including the correspondence address is updated
    • Please check all the information is correct before clicking 'Continue'. This will not process the change at this stage, you will be given the option to cancel on the next screen should you not want to go ahead
    • You will then be presented with the cost to make the change and the option of adding any optional extras to your policy
    • If you're happy and want to go ahead, click 'Go to checkout'. If you do not want to go ahead, click 'Back' to your account

    Please note your correspondence address is the property you wish to have your documents posted to if your preferred delivery method is post, this may differ from the property you want to insure.
    Comments 3 Comments
    1. Lee123456789's Avatar
      Lee123456789 -
      Hi. I need to change my address. I can’t do it online because I registered with an old email address I no longer use.
    1. KellyT's Avatar
      KellyT -
      Hi @Lee123456789, sorry to hear about that. Can you please let me know what type of account or policy you have? - Kelly
    1. mac944's Avatar
      mac944 -
      I'm unable to update my address in my account, there's no option to 'make changes'. Any ideas?
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