• Why do you need my phone number to register for Your Insurance Account?

    To register for Your Insurance Account we'll need either a mobile or landline number so we can send you a One Time Access Code. This code is to make sure only you have access to your insurance documents and access to make changes to your insurance policy.
    Comments 7 Comments
    1. sarahparkin -
      I have my certificate of no claims for my car insurance how do I send it to you ?
    1. TrinhO -
      Hi @sarahparkin , thanks for getting in touch. There are a few ways you can send us your proof of your No Claims Discount (NCD). You can upload a copy via Your Insurance Account by selecting ‘Upload Document’ > ‘Add files’. If it’s more convenient, you can take a photograph of the document and forward it as an attachment to ncd@tescobank.com. If you do choose to email, please include your surname and policy number in the subject box :) - Trinh
    1. Fitzpatrick -
      How do I give you my mobile number? Why are you making sending you my number so difficult? I’ve been sent to various pages - none of them tell me how you want my mobile number. Really irritating.
    1. JoeC -
      Hi @Fitzpatrick, I'm sorry to hear this. Please send us a private message to @Tesco-Bank, and we can assist with this. I hope this helps!
    1. BethBatesTaylor -
      Trying to get home insurance out but it will not let me enter my mobile number?
    1. 3DTimmy -
      I have the same problem, the 'contact us' link you provide to give you my number to register (So I can view my policy documents), doesn't take me anywhere where I can give you my number. Been going round in circles. Have sent a PM to @Tesco-Bank as requested to another user above
    1. KellyT -
      Hi @BethBatesTaylor, sorry to hear that. Can you please send us over a private message to @Tesco-Bank ? :)

      - - - Updated - - -

      Hi @3DTimmy, thank you for sending us the PM. We'll be able to get this all sorted for you :)
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