• What is a One Time Access Code?

    A One Time Access Code is a code we use as an additional security measure to confirm your identity when you register for Your Insurance Account or if you've forgotten your password.

    We'll send you a One Time Access Code by text message or an automated call depending on how you’ve chosen to receive it. No matter which option you select, you'll then enter it online. This helps us make sure it's really you logging in.

    The One Time Access Code is valid for 10 minutes, so if it expires you'll have to request another one. You can do it by choosing the 'Resend One Time Access Code' option displayed on your screen.

    If we don't have your up to date mobile and landline phone numbers please contact us to update your information. We can also update this information via Facebook, Twitter or Your Community. To make sure you can always access Your Insurance Account it's important that you keep your mobile and landline phone numbers up to date.
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