• I have a new phone. How can I access my account?


    If you've changed your phone and don't have your old one anymore then you'll need to delete your old phone from your account before you add your new one.

    Click on “Manage Phones” on the Tesco Pay+ website and remove your old phone. Now you can download the app and install it on your new phone.

    Please note that for security purposes, if you delete your only remaining phone from your account, your cards will be deleted from your account and any Prepaid cards will be locked. You'll need to re-add a card before you can make a payment.

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