You may be able to make a complaint about the sale of PPI or undisclosed high commission and/or profit share if you couldn't complain within the time limit because of exceptional circumstances. Examples of exceptional circumstances include but are not limited to:
- Serious ill health
- Administrative error by Tesco Bank
- Posted abroad in armed forces
You should provide us with full details including dates of any exceptional circumstances you believe affected your ability to make a complaint. We may ask for evidence.