PPI complaints will only be considered in certain circumstances. These include:
If you had a live PPI policy on 29 August 2017 and have had a claim on it after 29 August 2017 that was rejected for reasons related to the sale. The complaint must be related to the reason the claim was rejected, for example, eligibility, exclusions or limitations.
- If you believe you couldn't make your complaint prior to the 29 August 2019 deadline due to exceptional circumstances, you can provide us with details of the exceptional circumstances to consider. Where we agree these circumstances prevented you from complaining, you will be able to make a PPI complaint.
- Where your complaint is about the administration of the policy following the sale of the policy.