• I have missed a payment - what should I do?

    It is important that you keep payments up to date on your account. If you are struggling with your payments please get in touch to discuss your circumstances as we are here to help in these situations. Please be aware that missed payments may impact your credit file.
    Depending on your product, if you have missed a payment you can:
    Credit Cards:
    View our existing FAQ on ways to pay your Credit Card.
    It is important to note that you may be charged for a missed payment and your account may be blocked until it’s brought up to date and the payment cleared.
    • Make a faster payment using your Loan Sort Code and Account Number
    • Call 0345 600 6016* and make a payment with one of our advisors.

    Your policy may be cancelled if a payment is missed so it’s important you contact us as soon as possible to discuss on 0345 030 3188*.
    Calls may be recorded. *This number may be included as part of any inclusive call minutes provided by your phone operator.
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