• If I change my mind about Tesco Bank Pet Insurance, can I cancel the cover?

    If you change your mind for any reason, you can cancel the policy within 14 days of the cover starting. This is called the 'cooling off period'. If you cancel in the cooling off period, you will receive a full refund for any payments you've already made, provided you haven't made a claim.

    After the cooling off period, you can still cancel your policy at any time and there are no cancellation fees.
    Comments 8 Comments
    1. NatashaLichwa's Avatar
      NatashaLichwa -
      I want to cancel my pet insurance but want to do this online as its usually faster process.....anyway to do this??? Huge thanks 👍🏽👍🏽👍🏽
    1. ChristopherP's Avatar
      ChristopherP -
      Hey @NatashaLichwa, thanks for getting in touch. You can email the Pet team directly at tesco.petinsurance@uk.rsagroup.com, and they'll be happy to help! 
    1. christinelnnon's Avatar
      christinelnnon -
      I've tried to follow the link given and have had no luck. I have held on the phone for over an hour, no answer! What am I supposed to do to cancel my policy, please?
    1. TrinhO's Avatar
      TrinhO -
      Hi @christine Innon, I'm sorry you haven't been able to get through over the telephone. You can email the Pet team directly at tesco.petinsurance@uk.rsagroup.com, and they'll be happy to help.
    1. Gazbee's Avatar
      Gazbee -
      Still waiting for my refund after cancelling. But had no confirmation emails or anything but were quick enough to take my money absolute joke will probably have to call in dept enforcement soon
    1. TrinhO's Avatar
      TrinhO -
      Hi @Gazbee, I'm sorry to hear this. Please contact our Pet Insurance team directly on 0345 078 3895 (Mon - Fri: 9am - 5pm) or you can email them at tesco.petinsurance@uk.rsagroup.com, where one of the team will be able to look into this for you.
    1. RyanEvans82's Avatar
      RyanEvans82 -
      I want to cancel my insurance, I have tried to phone was on hold for so long I gave up, I emailed within the 14 day period to say I want to cancel and haven't had a reply, I've sent a second email with the first email attached to it and yet again haven't had a reply? So if I can't get an answer on the phone or by email what else am i meant to do?
    1. ChristopherP's Avatar
      ChristopherP -
      Really sorry to hear this @RyanEvans82. We don't have access to Pet Insurance accounts here, I'm afraid, as they are arranged, underwritten and administered by Royal & Sun Alliance. We are only able to direct you to them for any queries. I appreciate they are very busy at the moment but they will reply as soon as they can. Apologies for any inconvenience.
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