I haven't received my promotional offer?

It can take up to 6 weeks for Clubcard points and gift card points to come through. See further details on receiving your promotional offers below.

Tesco Clubcard points

Clubcard points are turned into Clubcard vouchers quarterly in February, May, August, and November. You'll receive the Clubcard vouchers the quarter after the points are applied.

If you want your Clubcard vouchers sooner, use Faster Vouchers through your online Clubcard account. With this method, you'll get your vouchers within 24 hours. You can also use the Clubcard app to get your vouchers this way.

Gift cards

If you have not received your gift cards after 6 weeks, please give us a call. For further eligibility information, please see our checklist.
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