Box Insurance

With Box Insurance, can I use a different windscreen company to the one you recommend?
Yes - however, if you choose not to use our approved glass repairer the most we will pay will be £200 for a replacement...
With Box Insurance, what if I do not use up all my Policy Miles?
You select a 6,000, 8,000 or 10,000 mile policy; there are no refunds for Policy Miles that are unused at the end of the...
What is a Box Insurance policy excess?
There are two types of excess: compulsory and voluntary. A Compulsory Excess is an amount you will have to pay in the event...
With Box Insurance, what should I do if I have an accident?
If you have an accident and you need to make a claim, please contact us as soon as possible after the incident on 0330 022...
How will I be able to make sure I do not go over my miles allowance with Box Insurance?
Your Portal will be updated regularly with your recent mileage use and we will also send SMS alerts if you are running low....
What should I do if I have changed my bank details for my Box Insurance payments?
Please call Customer Service on 0330 022 2202* as soon as possible and we can update this for you.
Calls may be recorded....
In what order are miles used up with Box Insurance?
There are three different types of miles, Policy Miles, Top Up Miles and Bonus Miles. In your first year with Box Insuance...
What countries am I insured to drive in with Box Insurance?
You will be insured to drive anywhere in the EU or associated countries. We provide automatic cover for your car when it...
What happens if I do not agree with the data produced for my Box Insurance policy?
We will be happy to discuss this with you. You can contact us by using one of these methods:


  • Sending
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What should I do if the Box Fitter has not arrived?
In the unlikely event that the box fitter does not arrive please call Customer Service on 0330 022 2202*.
Calls may...