Your excess is the part of the claim that you have to pay. In some situations, we’ll be able to waive your excess, so you don’t have to pay anything.
If you do have to pay your excess, but you weren’t responsible for the incident, you'll be able to claim this back from the other driver's insurer. If you have Tesco Legal Guard cover on your policy, we’ll be able to put you in touch with someone who can sort this out for you.
If the claim is settled as a fault claim, or there’s no one else involved to claim from, then unfortunately you won't be able to claim back your excess.
This information is for Tesco Bank Car Insurance policyholders. Tesco Bank Box Insurance policyholders please select the Box Insurance FAQ category or search at the top of this page.
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