• Can I change my Direct Debit?


    Yes, you can amend your Direct Debit. However we are unable to make a change to your Direct Debit details in the period 7 days before and 7 days after your next scheduled Direct Debit payment date.

    Changing the date of your Direct Debit

    You can change the date we take the Direct Debit from your account. You will need to call at least 7 days before your next scheduled payment date. You can select any date between 1st – 25th of the month to make your payment. Please note that you cannot go more than 45 days between payments. If your requested date is more than 45 days away this could result in us asking you to make two payments in the one month.

    Changing the bank account from which your Direct Debit is paid:
    • Call us at least 14 days before your next scheduled payment date.
    • We’ll confirm details of the Direct Debit Guarantee to you over the phone and also send this out to you with your confirmation letter.

    Our number is 0345 600 6016*. Lines are open Monday to Friday 8am to 10pm, Saturday and Sunday 9am to 5pm.

    Calls may be recorded. *This number may be included as part of any inclusive call minutes provided by your phone operator.
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