I have a credit balance on my credit card, how do I get a refund?


It is possible to get your credit balance refunded by calling Customer Services on 0345 300 4278, open Monday - Sunday 8am - 7.30pm.

Sometimes when this type of refund is processed you may incur a money transfer fee in error. If this happens, please allow 7 - 10 working days and we'll refund this fee automatically. You can check your transactions by logging into Online Banking or via our Mobile Banking App.

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