• I have a credit balance on my credit card, how do I get a refund?


    It is possible to get your credit balance refunded by calling Customer Services on 0345 300 4278, open Monday - Sunday 8am - 7.30pm.

    Sometimes when this type of refund is processed you may incur a money transfer fee in error. If this happens, please allow 7 - 10 working days and we'll refund this fee automatically. You can check your transactions by logging into Online Banking or via our Mobile Banking App.

    Comments 2 Comments
    1. essexboy's Avatar
      essexboy -
      Unfortunately that telephone number leads you on a computerised merry go round with no way to speak to a real live person.. I tried it today
    1. ChristinaG's Avatar
      ChristinaG -
      Hi @essexboy, I'm sorry you've had problems reaching our Credit Card team. To speak with one of my colleagues, please dial 0345 300 4278 (Mon-Fri 8am – 9pm & Sat & Sun 8am – 6pm) then press option 2 and enter in your credit card number. If you don't have that to hand, just press 0 and you will then be passed through to the team. Hope you got everything sorted but please let us know if you need anything else.
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