What do I need to do to pay with my credit card online?

When paying online with your credit card, we might need to check it's you making the purchase by sending a One Time Access Code (OTAC) to your phone. This is an extra layer of security for online card payments.

We'll ask you to choose your phone number and we’ll send you a code. We’ll then prompt you to enter the code online to confirm it's you, we'll never ask for this over the phone.

You must not share this security code with anyone else.

To make sure you’re able to make payments online, we need the correct number(s) for you and your additional cardholder(s). If you need to update your contact number, please refer to our FAQ 'How do I update my phone number’.

Read more about our secure online card payments.

Some other things to consider:

If you don’t have a mobile phone you can choose for us to send the code to a landline number, however we reccomend using mobile phones for this OTAC.

The code can take a little bit of time to arrive. Make sure your phone is able to receive the code and then wait a few minutes. If you still don’t receive it then ask us to send a new code.

If you're using your phone abroad, even if it's a UK mobile number, this could cause a delay in receiving the code. If you know your contact details are correct and you're still having issues with receiveing a OTAC, please contact us so we can check if your Tesco Bank Secure Account is enabled.
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