• What is a Returned Item fee?

    If you make payment by direct debit, and you don’t have enough money to cover it, you’ll be charged a returned payment fee of £12. If this causes a delay and means you don’t get your payment to us on time that month, you’ll also be charged a late payment fee of £12.

    If your direct debit bounces, we may try and collect the funds within 10 working days of the original collection date as specified in the Direct Debit Guarantee, to prevent this from happening you must contact your paying bank. If you believe there was enough funds at the time of collection and you still had your direct debit returned unpaid, it's reccomended you speak to your paying bank for further information.

    Make sure you give yourself enough time for your payment to arrive and avoid unnecessary interest and fees see our ways to pay.
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