• What happens if I have forgotten my PIN?

    If you have forgotten your PIN you can order a PIN reminder and it should be with you within 7 days. Log in to Online Banking, click on the arrow to expand your account and open the ‘Your Card’ feature by clicking the ‘More’ button:

    • From there you’ll be able to order a PIN reminder and we’ll pop it in the post to you.
    • If you have any additional card holders, you can order a PIN reminder for them as well.

    If your PIN is blocked you will need to call us to unblock it first. You can call us on 0345 300 4278*, Textphone 01423 532 152 or +44 1268 508 027 if you're calling from abroad. This service is available 24 hours a day, 7 days a week.

    Please note, once you have received your PIN, you are able to change this to something more memorable at any ATM.

    Calls may be recorded. *This number may be included as part of any inclusive call minutes provided by your phone operator.
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