• What happens if I have forgotten my PIN?

    If you've forgotten your PIN you'll need to order a PIN reminder. This should arrive within 3 – 5 working days and can be requested by logging in to your Online Banking. Once logged in:

    • On the My Overview page, scroll down to find your credit card account and click on the white arrow within the blue box.
    • When the blue box expands, please select ‘More’ then click 'Manage Account'. Select ‘Manage Account’ again, then from the list available select 'Get a Credit Card PIN Reminder'.
    • Please check your address then click 'Submit'.

      ​​​​​​​If your PIN is blocked you'll need to call us to unblock it first. Our Customer Service team is available on 0345 300 4278*.

    Please note, once you've received your new PIN, you're able to change this to something more memorable at any ATM (you will need to unblock your card with us first before visiting an ATM to change your PIN).
    Calls may be recorded. *This number may be included as part of any inclusive call minutes provided by your phone operator.
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