• Chargebacks

    A chargeback is a form of customer protection provided by Credit Card company's under section 75 of the Consumer Credit Act 1974. There could be a number of reasons why you might want to raise a chargeback request, here is some of the common scenarios:

    • The item or service you have received was not as described
    • The item received is damaged
    • You received an incorrect item
    • When you haven't received the item paid for or where the service paid for and not received
    • If you have been charged twice for the same product or service

    If you have been unable to resolve the issue with the company directly, you can raise a chargeback request by calling us on 0345 300 4248 (open 24/7). This must be 30 days from the day the transaction was made or from when the item or service was received and didn't meet the agreed criteria.

    If the transaction is under £100 you only have 60 days to raise this as a dispute, but if the transaction is over £100 you have 6 years to raise this with us. Please keep all evidence such as receipts and email correspondence you have with the company involved.
    Comments 12 Comments
    1. annand56's Avatar
      annand56 -
      How can I find out what is happening about a chargeback claim? I have not received any answer to any messages and tried phoning the helpline number but couldnt get any definite answer
    1. ajcbrudenell's Avatar
      ajcbrudenell -
      I called the number for chargebacks on this article and was told to fill in a form on this site. Where is the form?
    1. ChristopherP's Avatar
      ChristopherP -
      Hey ajcbrudenell, thanks for getting in touch. So I can provide you with the correct form, can you confirm what the charge-back relates to?
    1. GailAA's Avatar
      GailAA -
      Why is the form not easily accessable.
      After being asked to join this site to access the form it is NOT easily accessable - totally frustrating
    1. TrinhO's Avatar
      TrinhO -
      Hi @GailAA , I'm sorry you are having issues locating the form. If you can tell me what your dispute relates to, I can provide you with the correct link.
    1. GailAA's Avatar
      GailAA -
      I have resorted to another method of contact.
      Problem still not resolved but if we continue in this way of communiction I fear a lot of people will just give up.
      ​​​​​​​
    1. FrankL's Avatar
      FrankL -
      Similar to other posts, we submitted a chargeback form as instructed following a transaction in August 2020, despite further emails to disputes, no response has been received nor refund made. TESCOS what are you doing about this total lack of service?
    1. ChristopherP's Avatar
      ChristopherP -
      I have replied to your private message @FrankL
    1. WGibson's Avatar
      WGibson -
      Hi, I filled in the form a while ago but have not heard back, please can you help? Thank you.
    1. TrinhO's Avatar
      TrinhO -
      Hi @WGibson, I'm sorry to hear this. Please send us a private message so that we can look into this for you.
    1. IreneMcCourt's Avatar
      IreneMcCourt -
      Quote Originally Posted by ChristopherP View Post
      Hey ajcbrudenell, thanks for getting in touch. So I can provide you with the correct form, can you confirm what the charge-back relates to?

      Hi where can I get a form to claim a charge back?

      - - - Updated - - -

      Hi, I ordered an item and when it came it was damaged. When I emailed the company they said they would send me out another one but that was more than 2 weeks ago and I have received nothing, also they have ignored the other messages I have sent. For this reason I would like to instigate a charge back.
      ​​​​​​​thanks
    1. KellyT's Avatar
      KellyT -
      Hi @IreneMcCourt, I’m sorry to hear that. You can find all of the information you need and raise a claim through the link below. Please let me know if you have any more questions.

      https://www.tescobank.com/help/chargeback/
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