If you're registered for Online Banking you’ll be able to receive the following alerts:
Account alerts - when you update your details such as address or mobile phone number, and to confirm any actions or preference changes on your account such as switching off receiving paper statements. If you receive an alert and you didn't update or make any changes, please call us immediately on 0345 300 4278* (or minicom 0345 671 0676*). Our lines are open 24 hours a day, seven days a week.
Statement alerts - when your new monthly statement is ready for you to view in Online Banking or within the Mobile Banking App. You can also set up and manage the following alerts in Online Banking and can select to receive them by email, text message or both:
Balance alerts - for when your account goes above or below an amount that you’ve set up.
Going over your credit limit - to let you know when you’re reaching or have gone over your credit limit.
Payment due - set up a reminder to receive an alert before your payment is due. You can choose how many days before your payment you’d like to receive email or text message alerts.
Personal alerts - you can set up to 2 personal alerts by choosing how and when you’d like to receive them, and the message you'd like to receive.
Fraud alerts - we'll send you an alert if we notice suspicious activity on your account.
To receive alerts by text message, you’ll need to set up a text message password. This text message password is different from your Online Banking password and will be displayed at the start of your alerts so you know that the alert is sent from Tesco Bank. You can find this under 'Setup and manage alerts' in Online Banking.
Account and fraud alerts are sent automatically. To find out how to set up and manage the other alerts please view our existing FAQ 'How do I manage my alerts for Credit Card account?'
Calls may be recorded. *This number may be included as part of any inclusive call minutes provided by your phone operator.
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