• What do I do if my Tesco Clubcard Credit Card is lost or stolen?

    If you think your card has been lost or stolen, you should let us know straight away. Using our Mobile Banking App, open the ‘Lost or stolen card’ feature in ‘Account management’ on iOS or by clicking the button at the bottom of the screen on the left hand side on Android. From there you'll be able to:

    • Block your card, all transactions (except pending transactions) and any additional card holders
    • Unblock your credit card if you find it again
    • Report it either lost or stolen and order a replacement card

    Alternatively you can contact us on 0345 300 4278*, Textphone 01423 532 152 or +44 1268 508 027 if you are out of the country. This service is available 24 hours a day, 7 days a week. Please note that if there are multiple cards on the account, this will block all of them. If a replacement card is requested, new cards will be issued to both the primary card holder and any additional account holders and the PINs will remain the same. To use the contactless feature when your new card arrives, you must first complete a transaction using chip and PIN.

    ​​​​​​​Calls may be recorded. *This number may be included as part of any inclusive call minutes provided by your phone operator.
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