• What happens if I do not have enough money in my account to make a payment?

    Sometimes we will allow a payment, even when you don’t have enough money in your account. Our decision depends on a number of things, including how you manage your current account.
    If we do allow a payment, we’ll charge you daily interest on the amount you go overdrawn. If we refuse a payment due to a lack of funds, we may charge an unpaid transaction fee (for each unpaid transaction) and you’ll need to arrange to make the payment.
    To help you avoid these charges we will send Paid and Unpaid text message alerts to let you know if you don’t have enough money in your account to cover a payment due that day.

    Paid transaction alerts
    You'll receive a paid transaction alert if the transaction will still be paid. You have until 5pm to pay money in to your account and avoid paying overdraft interest.

    Unpaid transaction alerts
    You’ll receive an unpaid transaction alert if the transaction won’t be paid. For most payments, you have until 5pm to pay money in to your account to cover the payment. If the money is in your account before 5pm, the transaction will be paid and you won’t be charged any fee(s).
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    Cheques
    You should ensure you have enough money in your account to cover any cheques you write, as you will not have the opportunity to deposit funds after the cheque is presented to us. You will receive an alert if there was not enough money in your account to pay a cheque and it was returned unpaid.
    Find out more about our fees and charges.
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