• I have locked/forgot my pin, how do I unlock it?

    You will need to order a PIN reminder. This should arrive within 2 - 4 buisness days and can be requested by logging in to your Online Banking. Once logged in;

    • Click on your account and then select Manage account on the right hand side. This will take you to your Account Overview page, select which current account you need the reminder for.
    • From the menu on the left hand side, click PIN reminder. You will then need to enter the last 4 digits of the card and choose whether to get a reminder of existing PIN or request a new one.
    • Once completed, click Submit.

    Once received you will need to visit a Link ATM machine and choose PIN services, then follow the on-screen instructions to unlock your PIN.

    Customer services cannot unlock this and you will still need to visit a Link ATM once you have received a reminder.
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