• How do I set up or cancel a subscription or recurring debit card payment?

    How do I set up a recurring Debit Card payment?

    To allow somebody (usually a company) to collect payments using your debit card, you will be asked to provide them with your card details and they will process the payment at the agreed time. Please note that this is not a Direct Debit and is not covered by the Direct Debit Guarantee.

    How do I cancel a subscription or recurring debit card payment?

    In most cases you should be able to cancel the subscription or recurring payment by asking the company to stop it. You can also cancel this directly with us by calling Customer Services on 0345 366 6472*, however we still recommend that you inform the company you are cancelling.

    Please note that if we stop a recurring payment and you later decide to rejoin the subscription, then you will need to contact us to have the block removed.

    If you have already cancelled the subscription with the company but they have continued to take payments, or you don't recognise the transaction, then please contact us.

    Please refer to our existing FAQs for more information:

    How do I cancel a subscription?
    I've cancelled a subscription but the company have taken more payments

    Calls may be recorded. *This number may be included as part of any inclusive call minutes provided by your phone operator.
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