• How do I cancel a current account switch?

    You can cancel your switch up to seven working days before your switch date. After that only certain elements can be cancelled. We'll guide you through this process if you choose to do this.

    To cancel a switch, call us on 0345 835 3353* (or minicom 0345 366 6471*).
    Lines are open 24 hours a day, seven days a week.
    Calls may be recorded. *This number may be included as part of any inclusive call minutes provided by your phone operator.

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