• I did not receive an alert, why have I been charged a fee on my current account?

    Although this is rare, we can't always guarantee that you'll receive alerts when there isn't enough money in your account to pay for transaction. If you haven't received an alert, please check that we have the correct contact details.

    It is still your responsibility to ensure you have enough funds in your account before authorising a transaction. Please remember that not all debit card transactions or contactless payments are reflected in your available balance immediately and can sometimes take a few days to be processed by the retailer.

    Please call us on 0345 835 3353* (or minicom 0345 366 6471*) if you want to discuss the fee further. Lines are open 24 hours a day, seven days a week. Calls may be recorded.

    *This number may be included as part of any inclusive call minutes provided by your phone operator.
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