Why does my debit card not work when I try to pay for petrol at the pump?

With some debit cards, we need to be able to check you have enough money in your account to authorise the transaction. Unfortunately, Pay at Pump does not allow us to do this.

You will know if you have the type of card that needs authorised as the seventh digit of the long card number across the middle of your card will be a 5).

Please remember that as long as you have enough money in your account, you will be able to pay at the kiosk should the Pay at Pump option not be available.