Do you need some help?
Why do I have a different type of contactless debit card?
The type of contactless debit card we are giving you is based on your application and the information held by credit reference agencies.
To help you avoid going overdrawn, your new card will always attempt to check that you have enough money to make a payment.
Sometimes when you try to make a payment, your card might not work if the seller can’t check you have enough money to make the payment, for example: at Pay at Pump or buying tickets on a train.
It is not possible to change the type of contactless debit card on an account. You would need to apply for a new account and once your application has been received, we would then make a decision on the type of card to be issued.
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