• Why does my device no longer support the Mobile Banking App?

    We’ve recently updated some of our security measures for our Mobile Banking App, which means that some of our customers using older devices, operating systems or app versions will no longer be able to access our app. To keep you safe and so you get the most out of our app, we strongly recommend that you ensure you have the latest mobile banking app release and the newest available operating system (OS) for your device.

    From the 16th November 2019 you will have to have updated our app to at least iOS app version 3.0 or Android app version 3.0. If you launch our app using an older version you will not be able to access your accounts via our Mobile App and we will direct to you to either the App Store or Play Store to get the latest update.

    Apple customers will need to update their app if using app version 1.9.0 or older. If you have an Apple device with iOS 9.0 or below, you’ll need to upgrade your device’s OS before you can download the newest version of our app.

    Android customers will need to update their app if using app version 1.8.1 or older. If you have an Android device with Android OS 2.3 through to 5, you’ll need to upgrade your device’s OS before you can regain access to our Mobile App.

    Additionally, accessing our app using a Tesco Hudl or Hudl 2 device is possible using app version 2.1.0, however any future updates to the app will not be supported by Hudl devices. This is to ensure that our app is built to incorporate the security and performance optimisations that come with the newest Android OS.
    If you’re unable to upgrade your device to a compatible version, you’ll still be able to manage all of your Tesco Bank accounts either on your phone, tablet or a desktop computer using our Online Banking which you can log in to here.
    Comments 2 Comments
    1. FSG -
      Since the latest upgrade to the app I have been unable to get into it. I go through the log in details you send the code etc.. and it goes straight back to the start. I have tried multiple times and also deleted and re downloaded the app. Is there a fix for this. I am on an iPhone on version 14.4.1. I did also try to log in before upgrading the latest OIS software.
    1. ChristinaG -
      Hi @FSG, I'm sorry to hear this! Can you please send us a private message to @Tesco-Bank so we can take a closer look?
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