On the old device, you should either reset the app through the settings menu or delete it completely from the device. To add the app to a new device, download it from the App Store or Google Play Store.
To log in on the app on a new device you will need to know your Username, 6 Digit Security Number and Password, if you have forgotten any of these you can either reset them on a recognised device or call us on 0345 300 3511*. If you’ve changed your mobile number you will need to update it in Online Banking from a recognised device. You can log into Online Banking here.
Calls may be recorded. *This number may be included as part of any inclusive call minutes provided by your phone operator.
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