I am changing my phone. What should I do?

If you've got a new phone, it's easy to register the Tesco Bank App to your device using the New Device Transfer feature. To do this you'll need your old phone, your new phone, and your Online Banking password.

Follow these steps below:

1. Download the Tesco Bank App on your new phone from the App Store or Google Play Store.
2. On your old phone, open the Settings menu and select New Device Transfer.
3. Tap on the Generate code button to generate a QR code. You'll need to enter your password, passcode or use Face ID, Touch ID or Fingerprint to generate the code.
4. Open the Tesco Bank App on your new phone and tap Let's get started, then select Is this a new device?.
5. Tap on the Scan the code button and using your new phone's camera, scan the QR code on your old phone.
6. Enter your password.

You can now start using the Tesco Bank App on your new phone. On your old phone you should reset the App through the Settings menu or delete it completely from your device.

If you no longer have your old phone, to log in on the app on a new device you will need to know your Username, 6 digit security number and password, if you have forgotten any of these you can either reset them on a recognised device or call us on 0345 300 3511*. If you’ve changed your mobile number you will need to update it in Online Banking from a recognised device.

Calls may be recorded. *This number may be included as part of any inclusive call minutes provided by your phone operator.
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