- When you pay for something online, we may send a code to your mobile or landline to check it’s really you. That’s why it’s important you check we have your correct phone number.
- If you make contactless payments, we may ask you to input your PIN from time to time. So, if your contactless payment is unsuccessful just insert your card and use your PIN.
- You may be asked for extra security in our Mobile App or Online Banking, so we can make sure it’s you.
These extra steps are just new ways to confirm it’s really you to help keep your account secure. More information can be found on our website.