• What happens if I have forgotten my login details?

    If you forget any of your login details, you can reset these online. Just look for these links when logging in:

    • Forgotten your Username?
    • Forgotten your Security Number?
    • Forgotten your Password?
    • Forgotten both Security Number and Password?

    We’ll also ask you to enter your name, date of birth and postcode as we’ll need this information to identify you. Depending on the account you have with us, you can choose to enter your 16-digit credit card number or sort code and account number from your current, savings or loan account.
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