• What happens if I have forgotten my login details?

    If you forget any of your login details, you can reset these online on a computer or mobile device that you've asked us to recognise. Just look for these links when logging in:

    • Forgotten your Username?
    • Forgotten your Security Number?
    • Forgotten your Password?
    • Forgotten both Security Number and Password?

    If you are using a computer or mobile device that we don't recognise, or you've forgotten both your Security Number and Password, please call us on 0345 300 3511* to reset your details.
    Calls may be recorded. *This number may be included as part of any inclusive call minutes provided by your phone operator.
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