Do you need some help?
I do not have a mobile phone signal and cannot receive a One Time Access Code. How do I get into Online Banking?You'll still be able to get into Online Banking from a browser on a computer or mobile device that you've already asked us to recognise (unless you've forgotten your login details).
Alternatively, if you are logging in from an unrecognised device, you can choose to receive your One Time Access Code through an automated call to the landline number we hold for you so we can check it’s you.
If you've forgotten your login details or you're using a device that we recognise, you can request a Temporary Security Number by calling us on 0345 300 3511*.
We can post this to your home address or send it by text message to your mobile phone for when you do have signal availability.
The Temporary Security Number is valid for 30 days. When you use this code to log in, you'll need to reset your all your security details.
If you need to manage your account urgently, you can contact us by telephone.
Calls may be recorded. *This number may be included as part of any inclusive call minutes provided by your phone operator.Was this article useful?
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