• How do I log in to my account online?

    On www.tescobank.com select 'LOGIN' displayed in the top right-hand corner of the screen.
    Enter your Username on the login page and select 'Next'.
    On the next page enter the two digits requested from your security number and your password.

    If you're using a device that we don't recognise, we'll send you a One Time Access Code by text or automated call. This code is valid for 10 minutes. You can request a new One Time Access Code up to 3 times within 20 minutes.
    You'll be asked to enter the One Time Access Code during login. Once you've entered the One Time Access Code and confirmed your password, you'll be asked if you want us to recognise your computer.
    Please note - If you ask us to recognise your computer we'll store a small security token on your computer or mobile device to do this, but it doesn't store private or personal information about you or your accounts.
    Comments 6 Comments
    1. jon529320 -
      Hi
      I used, until the last two weeks, to be able to down load my credit card transactions onto my PC using Excel. This enabled me to analyse my expenditure. This routine was accessed by loging into my account and using the function "Manage My Account".
      I can no longer find thius function and so my somewhat sophisticated spread sheets are now redundant.
      Can you tell when this unction will return to Tesco's Online account routines?
      Thanks John L Carr (jon@serenitas.co.uk)
    1. KellyT -
      Hi @jon529320, thanks for getting in touch. The "Manage Account" button has been removed from Online Banking temporarily, you can still download them by selecting the credit card account (the circle with the arrow inside), you should then see a large blue box with your balance, under that it says "Transactions" and "Statements", select "Transactions" then "Download". I hope this helps.
    1. Isabel8 -
      Quote Originally Posted by KellyT View Post
      Hi @jon529320, thanks for getting in touch. The "Manage Account" button has been removed from Online Banking temporarily, you can still download them by selecting the credit card account (the circle with the arrow inside), you should then see a large blue box with your balance, under that it says "Transactions" and "Statements", select "Transactions" then "Download". I hope this helps.

      ​​​​​​​Not much help really, I don't want 90 days detailed information just this months transactions in the old format. When will Manage Account return?
    1. CherylV -
      Hey @Isabel8 , I'm afraid we've received a further update that this change is permanent. However, we're looking for feedback and information on any difficulties. Can you please confirm whether there's a specific file type or format you're trying to download your transactions in? You should be able to download your transactions in Excel formats (TSV and CSV)

      I'm so sorry for the inconvenience and disappointment caused
    1. Isabel8 -
      Thanks for the information.
      Well, since you ask - I suspect I use the data the same way as jon529320, namely copy and paste the “Manage my Account” format at the close of a month to an on-going multi-sheet spreadsheet. I could import the CSV files but they are in the wrong format, while it is interesting to learn about the SICMCC Codes it is not of use. Additionally these files have a rolling last 90 days content which causes overlap in the data unless I wait 90 days between downloads or edit it – not useful. The data columns are not split correctly – for instance the U of THANK YOU appears in Merchant City column. I realise that web page layout is increasingly targeted at Mobile devices, but not all of us peer at our mobiles every 5 minutes, would it be too much to ask that a format suited to larger displays be maintained as before. Incidentally the inclusion of the day in the on-screen date information makes it non standard Date Format for applications like excel and is tr

      - - - Updated - - -

      Incidentally the inclusion of the day in the on-screen date information makes it non standard Date Format for applications like excel and is treated as text – another annoyance for us copy/pasters.
    1. ChristopherP -
      Thanks @Isabel8, I've passed your comments on as feedback. Once again, we're really sorry for any inconvenience caused.
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